{"id":603,"date":"2020-03-22T10:26:38","date_gmt":"2020-03-22T14:26:38","guid":{"rendered":"https:\/\/www.ramapo.edu\/its\/?page_id=603"},"modified":"2026-01-23T16:08:40","modified_gmt":"2026-01-23T21:08:40","slug":"remoteresources","status":"publish","type":"page","link":"https:\/\/www.ramapo.edu\/its\/remoteresources\/","title":{"rendered":"Remote Resources"},"content":{"rendered":"<div class=\"row colSet\">\n<div class=\"sColumn col-sm-12 col-md-12 \">\n<div class=\"infoBox col-sm-12 col-lg-12 \"><div class=\"boxContent\">\n<h4 style=\"padding-top: 10px\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-585\" src=\"https:\/\/www.ramapo.edu\/its\/wp-content\/uploads\/sites\/102\/2026\/01\/Microsoft_Office_Teams.png\" alt=\"Microsoft Teams Logo\" width=\"36\" height=\"35\" \/><span style=\"color: #8c0000\"><strong>Microsoft Teams<\/strong><\/span><\/h4>\n<p>Ramapo now uses Microsoft Teams as its primary platform for video conferencing, collaboration, and file sharing, making it easier for our community to connect and work together. <\/p>\n<p>For more info, <a href=\"https:\/\/www.ramapo.edu\/idc\/instructional-technologies\/#webex\" target=\"_blank\" rel=\"noopener noreferrer\">click here<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"sColumn col-sm-12 col-md-12 \">\n<div class=\"infoBox col-sm-12 col-lg-12 \"><div class=\"boxContent\">\n<h4 style=\"padding-top: 10px\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-585\" src=\"https:\/\/www.ramapo.edu\/its\/wp-content\/uploads\/sites\/102\/2021\/07\/2853_avg-logo.png\" width=\"36\" height=\"35\" \/><span style=\"color: #8c0000\"><strong>AVG AntiVirus<\/strong><\/span><\/h4>\n<p>To help keep your devices secure, 缅北重口 recommends that all students install antivirus software on their computers. We recommend AVG Antivirus Free for reliable, no-cost protection.<\/p>\n<p>To download and install, <a href=\"https:\/\/www.avg.com\/en-us\/free-antivirus-download-t1#pc\" target=\"_blank\" rel=\"noopener noreferrer\">click here<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n<div class=\"row colSet\">\n<div class=\"sColumn col-sm-12 col-md-12 \">\n<div class=\"infoBox col-sm-12 col-lg-12 \"><div class=\"boxContent\">\n<h4 style=\"padding-top: 10px\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-585\" src=\"https:\/\/www.ramapo.edu\/its\/wp-content\/uploads\/sites\/102\/2026\/01\/telephone-fill.png\" alt=\"Phone Logo\" width=\"35\" height=\"35\" \/><span style=\"color: #8c0000\"><strong>Phone System<\/strong><\/span><\/h4>\n<p>Learn more about Call Forwarding, Voicemail and Jabber (Cisco users only). For more info, <a href=\"https:\/\/www.ramapo.edu\/its\/telecomm\/\" target=\"_blank\" rel=\"noopener noreferrer\">click here<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"sColumn col-sm-12 col-md-12 \">\n<div class=\"infoBox col-sm-12 col-lg-12 \"><div class=\"boxContent\">\n<h4 style=\"padding-top: 10px\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-585\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/3\/31\/TeamViewer_Logo_Icon_Only.svg\" alt=\"Teamviewer\" width=\"35\" height=\"35\" \/><span style=\"color: #8c0000\"><strong>TeamViewer<\/strong><\/span><\/h4>\n<p>To download TeamViewer for Windows, <a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.exe\">click here<\/a>. To download TeamViewer for Mac, <a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewer.dmg\">click here<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"infoBox col-sm-12 col-lg-12  goldBox\"><div class=\"boxTitle\">Computer Lab Remote Access<\/div><div class=\"boxContent\">\n<ul>\n<li><a href=\"https:\/\/www.ramapo.edu\/its\/remotelabs\/\">Access the Ramapo computer labs remotely<\/a><\/li>\n<li><a href=\"https:\/\/www.ramapo.edu\/its\/remotelabs-guide\/\">Help for Ramapo Computer Lab Remote Access<\/a><\/li>\n<li><a href=\"https:\/\/www.ramapo.edu\/its\/vpn\/\">Install GlobalProtect VPN<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<h3><strong>Technology Issues<\/strong><\/h3>\n<p>If connected with VPN, you may submit help desk tickets using the Web Help Desk web console: <a href=\"http:\/\/helpdesk.ramapo.edu\">http:\/\/helpdesk.ramapo.edu<\/a>.<br \/>\nIf you are outside campus network, email to <a href=\"mailto:helpdesk@ramapo.edu\">helpdesk@ramapo.edu<\/a>.<br \/>\n<strong>Key subjects:<\/strong> Banner Access, WebEx, Canvas, Remote Desktop<\/p>\n<h3><strong>Technology Workshops<\/strong><\/h3>\n<p>The Instructional Design Center has a host of information on all of these technologies on their site (<a href=\"https:\/\/www.ramapo.edu\/idc\/\">https:\/\/www.ramapo.edu\/idc\/<\/a>). Additionally, the IDC is running numerous workshops to quickly get people up to speed on these technologies. Please check their website for more information: <a href=\"https:\/\/www.ramapo.edu\/idc\/training-and-workshops\/\">https:\/\/www.ramapo.edu\/idc\/training-and-workshops\/<\/a><\/p>\n<h3><strong>FAQ Section<\/strong><\/h3>\n<h4>Can I get VPN access from my personal computer?<\/h4>\n<p>Yes, but prior to doing so you must create a ticket requesting the access by sending an email to <a href=\"mailto:helpdesk@ramapo.edu\">helpdesk@ramapo.edu<\/a>. You must include a screenshot of your antivirus program showing a recent clean scan and that your virus definitions are up to date. Our firewalls will verify that you are current every time you connect and deny access if you aren\u2019t, so please make sure this is running at all times.<\/p>\n<h4>How do I get antivirus for my remote computer?<\/h4>\n<p>Please go to the ITS home page at <a href=\"https:\/\/www.ramapo.edu\/its\/\">https:\/\/www.ramapo.edu\/its\/<\/a>. On this page there is a link to the Sophos Antivirus application for our students, staff and faculty.<\/p>\n<h4>Can I access Banner from home?<\/h4>\n<p>Yes you can, please send an email to <a href=\"mailto:helpdesk@ramapo.edu\">helpdesk@ramapo.edu<\/a> with Banner in the subject for access instructions.<\/p>\n<h4>How do I access a particular software application for my class that I normally only use on campus?<\/h4>\n<p>Please send an email to <a href=\"mailto:helpdesk@ramapo.edu\">helpdesk@ramapo.edu<\/a> with the following information: The application that you need to use, the course and your professor\u2019s name. This will aid us in setting you up for this access.<\/p>\n<h4>How can I access my voice mail and change the greeting on my phone?<\/h4>\n<p>Please refer to the Telecom webpage for information as to how to access voicemail and set up call forwarding: <a href=\"https:\/\/www.ramapo.edu\/its\/telecomm\/\">https:\/\/www.ramapo.edu\/its\/telecomm\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technology Issues If connected with VPN, you may submit help desk tickets using the Web Help Desk web console: http:\/\/helpdesk.ramapo.edu. If you are outside campus network, email to helpdesk@ramapo.edu. Key subjects: Banner Access, WebEx, Canvas, Remote Desktop Technology Workshops The Instructional Design Center has a host of information on all of these technologies on their [&hellip;]<\/p>\n","protected":false},"author":1055,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-603","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Remote Resources - Information Technology Services (ITS) || 缅北重口 of New Jersey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ramapo.edu\/its\/remoteresources\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote Resources\" \/>\n<meta property=\"og:description\" content=\"Technology Issues If connected with VPN, you may submit help desk tickets using the Web Help Desk web console: http:\/\/helpdesk.ramapo.edu. 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